crossbet FAQ

crossbet is open to players who are at least 21 years old and located in the Philippines. You must register under your own name with a valid Philippine government-issued ID. One account per person — duplicate accounts are not permitted and may result in permanent closure with balance forfeiture.

Any valid Philippine government-issued ID showing your full name and date of birth is accepted. This includes the Philippine National ID (PhilSys), passport, driver's licence, SSS or GSIS ID, and PRC ID. The document must be current, not expired, and clearly photographed or scanned. KYC is required before your first deposit or withdrawal.

Yes. Contact support at [email protected] with your current account details and a request to update your mobile number or email. For security, a verification step is required before any changes are made to your registered contact information. Keeping your mobile number current is important since it receives your login OTP.

Send a closure request to [email protected]. Your remaining PHP balance will be returned to your registered payment channel after identity verification is completed. If you want a temporary break rather than permanent closure, consider using the self-exclusion tool in your account settings instead — it pauses access without closing the account.

Deposits via GCash, Maya, and most Philippine mobile banking channels are typically credited to your crossbet balance quickly. Bank transfers may take longer depending on your bank's processing times. If a deposit has not appeared after the expected timeframe, contact support at [email protected] with your transaction reference number.

Withdrawals are processed to the same payment channel used for your deposit, back to your Philippine account in PHP. KYC verification must be complete before any withdrawal can be processed. Navigate to the withdrawal section in your account dashboard and follow the instructions. Processing times vary by channel — contact support if you have a question about a specific withdrawal.

Yes. Your PHP balance is a unified wallet that covers all crossbet game categories — slots, live casino, sports betting, eBingo, and poker. You do not need to transfer funds between separate wallets when switching between game types.

Yes. crossbet's sports betting section offers both pre-match and in-play (live) betting markets on major sporting events. In-play markets are updated in real time as the game progresses. Odds and available markets vary by event — visit the Bet section for current listings.

Yes. All slots and casino games in the crossbet game lobby are available to every verified, logged-in account holder. There are no tier-based or invite-only game restrictions. Browse the full slots library on the Slot Games page or the Slots section.

Slot outcomes are determined by a random number generator (RNG) that operates independently of previous results — each spin is a separate event. Live casino games use physical cards and a wheel managed by a live dealer. Sports betting outcomes depend on real sporting events. No system or betting pattern guarantees a win over time. Online gaming involves financial risk.

Contact support at [email protected]. Provide your registered mobile number or email address and confirm your identity through our support process. Do not create a new account if you've lost access — duplicate accounts violate the Terms and Conditions.

Contact support at [email protected] immediately. Our team can review the login history on your account, lock access while the situation is investigated, and help you change your credentials. Never share your OTP or password with anyone — crossbet support staff will never ask for your one-time password.

Accounts can be temporarily locked after multiple failed login attempts or if unusual activity is detected. This is a protective measure. Email [email protected] with your registered details and we can verify your identity and restore access.

Yes. The crossbet app is available for download and offers a dedicated, streamlined experience for mobile players. Visit the App page for download instructions and setup guidance. Your account, balance, and game access are identical whether you use the app or the browser — there is no separate account for app users.

Yes. Your PHP balance, account settings, transaction history, and game access are all synchronised in real time across every device. It doesn't matter whether you're logging in from a desktop in Quezon City or a phone in Cebu — your account reflects the same information wherever you sign in.

Log in to your account and go to account settings, then find the Responsible Gaming or Player Protection section. Select Deposit Limit and enter the amount and period (daily, weekly, or monthly). Lowering your limit takes effect immediately. Increasing it requires a cooling-off period before the change becomes active — this is intentional.

Self-exclusion can be activated from your account settings under the Responsible Gaming section, or by contacting support at [email protected]. You choose the duration. Once active, login is blocked for the full period — you cannot override it mid-exclusion. Your balance is preserved and returned upon account reopening or, for permanent exclusion, after identity verification.

No. All casino games and sports bets carry inherent uncertainty — no outcome is guaranteed, and no system or strategy ensures consistent profit over time. crossbet does not promise returns, does not imply that gaming is a reliable income source, and does not encourage chasing losses. Gaming on crossbet is entertainment with real financial risk attached.