crossbet Privacy Policy

1About This Policy

This Privacy Policy applies to all users of the crossbet website and mobile application, including registered account holders and visitors who access the platform without registering. By using crossbet, you acknowledge that you have read this policy and understand how your personal data is handled.

crossbet is committed to protecting the personal data of every player on the platform. This policy is written in plain language so that it is easy to understand, regardless of your level of familiarity with data privacy topics. If anything in this document is unclear, contact our support team at [email protected] before proceeding.

This policy may be updated from time to time. The date of the most recent revision is shown at the top of this page. Continued use of the platform after a policy update constitutes your acceptance of the revised version.

2What Personal Data We Collect

crossbet collects personal data in two main ways: directly from you when you register or use the platform, and automatically through your use of the site or app.

Data you provide directly

• Full legal name, date of birth, and nationality — collected during account registration.
• Contact information — email address and mobile number used for account verification and OTP authentication.
• Residential address — collected as part of the KYC (know your customer) identity verification process.
• Government-issued ID documents — submitted for identity verification. Examples include a valid Philippine government ID such as a PhilSys card, passport, or driver's licence.
• Payment information — details of the local payment channels you use for deposits and withdrawals (GCash account reference, Maya, or bank details). Full payment credentials are not stored by crossbet; these are handled by the respective payment providers.

Data collected automatically

• Device information — type of device, operating system, and browser used to access the platform.
• IP address and approximate location — used to verify that you are accessing the platform from the Philippines and to detect unusual account activity.
• Session and usage data — pages visited, games played, time spent on the platform, and betting history.
• Login records — timestamps and device identifiers associated with successful and unsuccessful login attempts.

3How We Use Your Personal Data

crossbet uses the personal data we collect for the following purposes:

crossbet does not use your personal data for automated profiling that produces legal or similarly significant effects without human review.

4How We Share Your Data

crossbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only in the circumstances described below.

• Payment service providers: We share necessary transaction data with the local payment channels you use — for example, GCash or Maya — solely to process your deposit or withdrawal. These providers are bound by their own privacy policies and applicable Philippine data protection law.
• Identity verification services: KYC document verification may be handled by a third-party verification partner. These partners process your submitted documents under strict confidentiality obligations and for the sole purpose of confirming your identity.
• Technology and hosting providers: Servers and infrastructure used to operate the crossbet platform may be managed by third-party technology partners. These partners process data only as instructed by crossbet and are contractually required to maintain appropriate security standards.
• Legal and regulatory obligations: We may disclose personal data to relevant authorities if required to do so by law, regulation, or a valid legal order. This includes obligations related to anti-money laundering and fraud prevention.

Any third party that receives personal data from crossbet is required to handle it securely and only for the purposes for which it was shared.

5Data Security

crossbet takes the security of your personal data seriously. The following technical and operational measures are in place to protect your information:

• SSL encryption: All data transmitted between your device and the crossbet platform is encrypted using SSL (Secure Sockets Layer) technology. This applies to the website, the mobile app, and all account transactions.
• OTP authentication: Account login requires one-time password (OTP) verification sent to your registered mobile number. This prevents unauthorised access even if your password is compromised.
• Access controls: Personal data held by crossbet is accessible only to staff and systems that require it for legitimate operational purposes. Access is role-restricted and logged.
• Secure document handling: KYC identity documents are stored in encrypted form and access is limited to the verification process. Documents are not retained beyond the period required by applicable law and our retention policy.

No digital system can guarantee absolute security. In the event of a data security incident that materially affects your personal data, crossbet will notify affected users as required by applicable law.

6Data Retention

crossbet retains your personal data for as long as your account is active, and for a period thereafter as required by applicable law — particularly in relation to financial transaction records, anti-money laundering obligations, and responsible gaming monitoring.

When data is no longer required for legal or operational purposes, it is securely deleted or anonymised. Anonymised data — which cannot be linked back to any individual — may be retained for longer periods for statistical and platform improvement purposes.

If you request account closure, your personal data will be retained for the minimum period required by law after closure, after which it will be deleted or anonymised.

7Your Data Rights

As a crossbet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request.

• Right to access: You can request a copy of the personal data crossbet holds about you.
• Right to correction: If any personal data we hold is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or objection is resolved.
• Right to object: You may object to processing of your data that is based on legitimate interest, in circumstances where your individual situation justifies it.
• Right to data portability: Where technically feasible, you may request your data in a structured, machine-readable format.

crossbet will respond to data rights requests within a reasonable timeframe. Some requests may require identity verification before we can proceed.

8Cookies and Tracking

The crossbet website and app use cookies and similar technologies to support platform functionality and improve your experience. Cookies are small text files stored on your device when you visit the platform.

crossbet uses the following categories of cookies:

• Essential cookies: Required for the platform to function — for example, maintaining your login session and remembering your preferences within a session. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data is aggregated and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent login attempts and unusual account activity.

crossbet does not use third-party advertising or behavioural tracking cookies. You can adjust your browser or device settings to control cookie storage, but disabling essential cookies may affect your ability to use the platform.

9Children and Minors

crossbet is strictly for players aged 21 and above. The platform does not knowingly collect personal data from any person under the age of 21. Account registration requires KYC identity verification, which includes confirmation of date of birth.

If crossbet discovers that personal data has been collected from a person under the minimum age, that account will be closed immediately and all associated data will be deleted, subject to any legal obligations to retain transaction records.

10Contact and Complaints

For any questions about this Privacy Policy, requests to exercise your data rights, or concerns about how your personal data has been handled, contact the crossbet support team:

We aim to respond to all privacy-related enquiries promptly. If you are not satisfied with our response, you may have the right to raise a complaint with the relevant data protection authority under Philippine law.

For general platform support, account queries, and responsible gaming requests, the same contact address applies. See our FAQ for answers to common account and platform questions.